Privacy Policy

Information We Collect

When you create an account with OpenClaw Hosting, we collect information necessary to provide and improve our service. This includes your name, email address, billing information, and server connection details. We also collect usage data such as feature interactions, agent activity logs (metadata only), and performance metrics.

We do not collect, store, or have access to the data processed by your AI agent on your server. All agent-processed data remains on your infrastructure.

How We Use Information

We use your information to operate and maintain your OpenClaw Hosting account, process payments, provide customer support, send service-related communications, and improve our platform. We may use aggregated, anonymized data for analytics and product development purposes.

Data Storage

Account data and billing information are stored on secured servers with encryption at rest and in transit. Your AI agent and its data run exclusively on the server you provide — we do not replicate, cache, or transfer agent data to our infrastructure.

Third-Party Services

We use third-party services for payment processing (Stripe), email delivery, and analytics. These services receive only the minimum data necessary to perform their function and are bound by their own privacy policies and our data processing agreements.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You may export your account data or request complete account deletion by contacting our support team. If you are in the EU, you have additional rights under GDPR including data portability and the right to restrict processing.

Cookies

We use essential cookies to maintain your session and preferences. We use analytics cookies to understand how our website is used. You may disable non-essential cookies through your browser settings without affecting core functionality.

Contact Us

If you have questions about this privacy policy or how we handle your data, contact us at privacy@openclawhosting.io or write to us at our registered address.